Lumino Studios Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy describes how Lumino Studios ("we," "us," or "our") collects, uses, and shares personal data of users ("you" or "your") of our website, located at [insert website address], and related services. Lumino Studios is committed to protecting your privacy. This policy outlines our practices regarding your personal data and how we ensure its security and confidentiality.

1. Information We Collect

We collect several types of information from and about users, including:

• Personal Data: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and payment information. We collect this information when you create an account, book a studio, contact us for support, or subscribe to our newsletter.
• Usage Data: We collect information about how you use our website and services, including your browsing history, search queries, IP address, device information, and timestamps. This data helps us improve our website, personalize your experience, and troubleshoot technical issues.
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior and preferences. Cookies are small data files stored on your device that allow us to recognize you when you return to our website. You can control cookies through your browser settings. Please see our Cookies Policy for more details.
• Studio Usage Data: When you rent our studios, we may collect data related to your use of the facilities, including dates, times, equipment usage, and images captured (with consent and for portfolio purposes). This helps us manage studio availability and improve our services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Services: We use your information to process bookings, manage your account, provide customer support, and personalize your experience on our website. We also use data to analyze trends, troubleshoot technical issues, and improve the quality of our services.
• Communication: We may use your contact information to send you important updates, newsletters, marketing communications, and promotional offers. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
• Payment Processing: We use your payment information to process transactions and prevent fraud. We use secure payment gateways and comply with PCI DSS standards to protect your financial data.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, such as responding to subpoenas or court orders.
• Security: We use data to protect our website and services from unauthorized access, fraud, and other security threats. We employ various security measures, including encryption, firewalls, and intrusion detection systems.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share information with trusted service providers who assist us in providing our services, such as payment processors, hosting providers, email marketing platforms, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Business Partners: We may share information with business partners who offer complementary products or services that may be of interest to you. We will only do this with your consent and will provide you with the opportunity to opt out.
• Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and provide you with the opportunity to opt out.
• With Your Consent: We may share your information with third parties with your explicit consent.

4. Your Rights

You have certain rights regarding your personal data, including:

• Access: You have the right to access the personal data we hold about you.
• Rectification: You have the right to correct inaccurate or incomplete personal data.
• Erasure: You have the right to request that we delete your personal data, subject to certain exceptions.
• Restriction of Processing: You have the right to restrict the processing of your personal data in certain circumstances.
• Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal data in certain circumstances, such as for direct marketing purposes.
• Withdrawal of Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

5. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect sensitive data, such as payment information and passwords, both in transit and at rest.
• Firewalls: We use firewalls to prevent unauthorized access to our systems.
• Access Controls: We restrict access to personal data to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address vulnerabilities.
• Employee Training: We provide regular training to our employees on data security best practices.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal data.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal data when it is no longer needed.

7. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at [email protected]. We will take steps to delete the information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the effective date. We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after the effective date constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Lumino Studios
Privacy Department
123 West Hubbard Street
Chicago, IL 60654
Email: [email protected]
Phone: (312) 555-7427

This Privacy Policy is governed by the laws of the State of Illinois and the applicable federal laws of the United States.

Data Protection Officer: Eleanor Vance, [email protected]